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100 000 pins!



The lottery has been completed!

We are so excited to announce the lucky winner who will receive a total 100 000 PINS!

The winner is Viktorija, airBaltic Club membership Nr *******061! Congratulations!

The winner will be notified via e-mail or telephone provided at the time of booking the plane ticket.



Terms and conditions of the 100 000 PINS Lottery by the limited liability company Loyalty Services



Lottery permit number: 6093


  1. Service provider: Joint stock company Air Baltic Corporation (hereinafter "airBaltic")

    No.: 40003245752
    Legal address: Tehnikas iela 3, Lidosta "Rīga", Mārupes novads, LV-1053, Latvia


  1. Lottery organizer: Loyalty Services SIA (hereinafter "PINS")

    Reg. No.: 40103273540
    Legal address: Mūkusalas iela 42, Riga, LV-1004, Latvia


  1. Lottery area: Republic of Latvia


  1. Start and end date of the lottery: 25.12.2019. – 08.01.2020.


  1. Prize pool

a. Total prize pool is 100,000 PINS points (value – 700 EUR)

b. Number of prizes – 1

c. Points expiry date (period during which they can be exchanged for airBaltic services) from the day they are credited to the winner's PINS account – 3 years.


  1. Approximate number of participants: 15,000


  1. Approximate odds of winning: 1 to 15,000


  1. Lottery procedure and participation conditions:

  • Participants, during the period from 25.12.2019. to 08.01.2020., have to purchase a ticket for any of the airBaltic regular flights (travel 25.12.2019. – 31.03.2020.). When booking a flight, a valid PINS program member number consisting of 10 digits must be entered. Anyone who has booked a plane ticket and entered their PINS member number during the campaign will enter the prize draw.
  • Participants may and can enter the PINS program member number also during the check‑in for the flight. In this case, the ticket must be purchased during the campaign period from 25.12.2019. to 08.01.2020. Tickets purchased before 25.12.2019. (before the campaign period) but with the PINS member number entered during the check-in for the flight during the campaign period will not enter the prize draw.
  • If within a single booking multiple tickets are purchased or multiple people check in for a flight at the same time with each of these people entering their PINS numbers, only the participant who paid for the tickets at the time of their purchase and can present proof of the payment enters the prize draw.
  • Participants who purchase tickets during the campaign period with flight time after the end of the campaign period (after 08.01.2020.), but who do not enter a valid PINS member number at the time of booking will not enter the prize draw.
  • Tickets for which a participant's PINS number has not been entered in accordance with the terms above but which have been submitted for post-registration of PINS points during the campaign period are not valid for the campaign.


  1. Date by which documents proving participation in the lottery of goods or services must be submitted.

    Plane tickets must be purchased on airBaltic website until 23:59 on 08.01.2020.


  1. Place, date and procedure for determining the lottery winners

    The winner will be drawn at random on 9 January 2020 at 2 pm at the airBaltic office (Tehnikas iela 3, Lidosta Rīga, Mārupes novads, LV-1053, Latvia).


  1. Place, date and procedure for announcing the lottery winners

    The winner will be notified via e-mail or telephone provided at the time of booking the plane ticket. It will also be posted on 9 January 2020 on the PINS website


  1. Procedure for claiming the prize, the way it is given, as well as the additional costs of receiving it, the deadline by which lottery participants can claim the prize and receive it.

    When the winner of the lottery is determined, their account registered in the PINS program will be credited with the prize awarded - 100,000 PINS points - within 2 business days. There is no need to claim the prize in any way. In order to credit the points to the member's account, PINS will identify the winner by the participant's number indicated in the booking process. A printout from the PINS system, dated with the exact time and date when the PINS points were credited, will be considered proof of the transfer of the points to the winner's account. Loyalty Services SIA will store it for 5 years.


  1. Information on who the lottery participant can address in case of complaints, the procedure and the deadline for reviewing the complaints

    Complaints can be submitted to the airBaltic Customer Service Centre / ticket offices at Riga International Airport (Starptautiskā lidosta “Rīga”, Mārupes novads, LV-1053, Latvia) or by filling out the complaint form available on the airBaltic website: Complaints can be submitted until 31 January 2020. Complaints will be reviewed and responded to in a timely manner, but no later than within 15 business days.


  1. Persons who are not allowed to participate in the lottery:

    Persons under the age of 18 are not allowed to participate in the lottery.

    airBaltic and PINS employees and their family members are not allowed to participate in the lottery.