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Collect Narvesen stamps in PINS app and get the 7th coffee for free!

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“7th coffee free” campaign T&C

 

Campaign organizer: SIA Loyalty Services, registration number: 40103273540; legal address: Mūkusalas iela 42, Riga, LV-1004, Latvia

Campaign period: 08.10.2019 - 31.12.2019

Campaign location: Latvia

All members registered in PINS programme may participate in the campaign.

 

How it works:

 

Buy any* hot drink, show PINS app or PINS plastic card and get a digital stamp.

Collect 6 stamps and get the 7th hot drink free**.

*or cold coffee

** the volume of the free drink at shops L 280 ml/kiosks 180 ml.

Download the PINS mobile app to easily track your progress of collecting stamps.

If you are a user of the PINS mobile app, you will receive a coupon for your free hot drink in the My Coupons section of your PINS app

If you have never downloaded the PINS app, but you have used a PINS plastic card, you will get a coupon code for your free hot drink via an SMS to the phone number indicated in your PINS profile.

 

2019 digital coupons and stamps:

 

Period for collecting digital stamps – until 31.12.2019

Expiry date of the 7th coffee free coupons: 31.01.2020

 

2020 digital coupons and stamps:

 

Digital Stamp collecting and 7th free coffee coupon redemption campaign will be split into 4 periods starting January 1st:

  1. Period for collecting digital stamps: 1.01.2020 -  31.03.2020
    Expiry date of the 7th coffee free coupons: 30.04.2020
  2. Period for collecting digital stamps: 1.04.2020 - 30.06.2020
    Expiry date of the 7th coffee free coupons: 31.07.2020
  3. Period for collecting digital stamps: 1.07.2020 - 30.09.2020
    Expiry date of the 7th coffee free coupons: 31.10.2020
  4. Period for collecting digital stamps: 1.10.2020 - 31.12.2020
    Expiry date of the 7th coffee free coupons: 31.01.2021

After using coupons and after they expire, coupons will be deleted from the PINS mobile app.

The number of stamp cards per campaign period is not limited. Once you have filled one stamp card, you can start collecting stamps for your next free coffee. The new card will appear in the PINS application when you collect your first stamp.

 

If you have not received a digital stamp:

 

  • Wait up to 10 minutes - the stamp will appear in the PINS application
  • Check the receipt to see whether the purchase was made offline (if you see this information on the purchase receipt, there was no Internet connection at the shop at the time of the purchase, and information about the purchase, including the number of stamps granted, will be updated as soon as the Internet connection is restored). As soon as the information is updated, all the stamps granted to you will appear on the stamp card. 
  • Update the PINS mobile app
  • Check whether PINS have been granted to you for this purchase on the PINS mobile app
  • If PINS for the purchase appeared in your account but a stamp for the coffee was not granted or the number of stamps is different from the number of coffees purchased, please contact our customer service centre and send us a copy of the receipt. 

  

If you have not received a free coffee coupon:

 

A digital coupon for a free coffee will appear under the section My Coupons in your PINS mobile app in a few minutes once all the stamps have been collected.

If the coupon does not appear, update your PINS app.

If the digital coupon does not appear when the application is updated, please contact our customer service centre.

 

If you don't get an SMS with a 6-digit code for your free coffee:

 

SMS with your free coffee code will only be sent to plastic card users registered in the PINS programme who have never downloaded the PINS mobile app.

  • Check whether the phone number in your PINS profile matches the number you want the coffee coupon code to be sent to.
  • Download the PINS mobile app: all the coffee coupons granted to you, if you are a registered PINS user, can be found in the section My Coupons
  • If you have ever downloaded the PINS mobile app, coffee coupons will ONLY be available to you in the PINS app, and you will not receive any SMS.

If you have lost the SMS with the coffee coupon code, download the PINS mobile app. You will find all your unused coffee coupons under the section My Coupons.