“Loyalty Services” SIA takes care of the privacy of the data subjects and the protection of their personal data, observes the data subjects’ right to the lawfulness of the processing of personal data in accordance with the requirements of applicable EU and local laws in the field of privacy and data processing.
The designations with the capital letters used herein correspond with the definitions of these designations provided in the PINS Program Terms & Conditions, unless defined otherwise herein.
2 Data controller
3 Purposes of processing your personal data and legal basis for processing
The legal basis for use of such personal data by PINS is to interact and engage with you when we:
Submission of certain personal data is necessary for the purpose of identifying you, registering you in the PINS Program and creating your Member Account so that you could receive all services provided by PINS.CO. It is not possible to become a member of PINS Program without providing personal data that allows your identification and the creation of your PINS Account. You are informed, which personal data is mandatory, when PINS requests such personal data from you.
The personal data you submit to the PINS website or the PINS App will be treated with utmost care and respect. PINS will use it to fulfill our obligations during the handling and administration of accrual and redemption of PINS. If you have not opted-out from receiving commercial notifications, the personal data may be used also for providing you with the best commercial offers.
We may process your personal data as required for the purposes of marketing, correctly identifying you, properly supplying services or goods to you, responding to your inquiries or contacting you, for proper operation of PINS Program, system testing, maintenance and development, customer relations and surveying.
4 Disclosure of personal data to third parties
For the above purposes, and subject to the PINS products or services that you have chosen within the PINS Program, we may disclose and transfer your personal data within the EU to our employees, PINS group companies or PINS Partners that provide the goods or services within the PINS Program or data processing companies working on PINS behalf.
In particular, we may disclose your personal data to:
The Google Analytics tool provided by Google Inc. (a US company) has access to statistical data collected by that tool on PINS website or PINS App. Google Inc. has subscribed to the EU-US Privacy Shield principles according to the EU – US Privacy Shield list, which confirms that the data processing complies with mandatory EU privacy standards. Contractual obligations to ensure privacy are also applied to this provider, which you may read here: www.google.com.
The NICE Smartmetrix tool provided by NICE Systems Inc. (a US company) has access to statistical data collected by that tool on PINS website or PINS App. NICE Systems Inc. has subscribed to the EU-US Privacy Shield principles EU – US Privacy Shield list, which confirms that the data processing complies with mandatory EU privacy standards.
The Silverpop tool provided by International Business Machines Corporation (IBM) Inc. (a US company) has access to users data collected by on PINS website or PINS App. International Business Machines Corporation (IBM) Inc. has subscribed to the EU-US Privacy Shield principles EU – US Privacy Shield list, which confirms that the data processing complies with mandatory EU privacy standards.
5 Profiling and website browsing statistics
We may compile data on the usage, traffic volumes, transactions and other related statistics of PINS website and PINS App and we may process and analyse such data. We may also acquire such data on aggregate levels from reputable third parties or disclose such data to them. However, such data is not assigned to any particular person, nor shall it be de-compiled or reduced to personal data or other information regarding any particular person.
PINS collects this data by using an automated tool called Google Analytics. This allows PINS to record and analyse how visitors use the website. You can learn more about how Google Analytics works and the information it allows us to collect and analyse here - support.google.com.
You may at any time disable collection of your data by Google Analytics, as described here - tools.google.com.
6 Surveys and profiling
Taking into account that it is improtant for us that you receive the service and loyality program in a good quality, we may conduct surveys from time to time in order to understand how satisfied you are with our service, loyality program and service of our loyality program partners, as well as surveys, in which we may ask you different questions in order to understand your interests and needs.
!The participation in surveys are always voluntary. You have always rights to change your mind if you do not want to participate in the surveys.
We may receive your data from surveys you participate. We may conduct surveys by ourselves or survey results may be shared with us by our partners. However, if partner is going to share the survey results with us, we are requesting partner to obtain your consent or to inform you if the sharing is based on legimitate interest. It is improtant for us that you are informed and in control of how your data are processed and shared concerning surveys.
Surveys’ data results we may use for profiling purposes based on your consent or legimiate interest. The survey results may help us to understand in what areas and offers you might be interested in, as well as to understand your needs - thus improving our loyality program and make it more interesting and suitable for you. Beside mentioned, you may receive direct marketing communication from us based on the answers you have provided in a survey. In such a way we want you to know about great offers and opportunities which might be interesting and suitable for you.
!!!Nevertheless, please, be informed that you have always rights to withdrawn any consent you have given, as well as to object when processing is based on legimitate interest. If you do not want that survey results are stored or otherwise profiled and processed by us, please, let us know, by writing message to the following contacts available at our wesite: www.pinsforme.com/contact-us
7 Direct marketing communications
In order to present offers and services that we believe are of particular interest to you, PINS may use your personal data, such as geographic location data, date of birth, language, gender and your contact information, survey data (if you have agreed to participate in a surveys), for marketing and communication purposes. You can opt out from receiving these marketing communications at any time.
PINS will provide you information about activities, offers and news regarding the use of PINS Program, including offers of PINS Partners, if you have not opted-out to receive such communication.
8 The categories of data
PINS may collect and process the following information :
8.1. Basic information about the member
8.2. PINS membership information
8.3. PINS card usage information
8.4. Marketing and communications data
8.5. Survey data
Personal data you have provided within the survey. This may include your opinions, information about your family, household, education, employments, habits, needs, grocery shopping, insurance, financial institutions, mobile service providers, vehicles, your interests, hobbies and other information you have provided within the survey.
9 Access to information
You have a right to request a confirmation from us to whether or not your data is being processed, where and for what purpose. We will provide a copy of the personal data, free of charge, in an electronic format.
We will provide all personal data concerning you, which you have provided to PINS, in a structured, commonly used and machine-readable format and you can transmit those data to another loyalty company without hindrance from PINS to which the personal data have been provided.
10 Information correction and deletion
If you believe that the information we have about you is incorrect, do not hesitate to contact us, so we can update it and keep it accurate. Any data that is no longer needed for purposes mentioned in Article 3“Purposes of processing your personal data and legal basis for processing” will be deleted.
If you wish to terminate your membership, you can request it according to the PINS Program Terms & Conditions, and we will close your Account and delete all your personal data, cease further dissemination of the data, and request third parties to stop processing of your personal data. We may choose to store your personal data also after the termination of your membership for a limited amount of time in the light of our legal position (such as to protect our legitimate interest and legal rights to the enforcement of the PINS Program Terms & Conditions, applicable statutes of limitations, litigation or regulatory investigations).
11 Other rights
In addition to the aforementioned rights You also have the rights to
You may exercise your rights in line with the requirements of applicable EU and local laws.
Cookies are small text files sent from a web server (such as that of www.pinsforme.com) to your browser whenever you visit a website. They are either saved or rejected, depending on your browser settings.
Saved cookies allow servers to identify your computer. This means that during return visits and when using password-protected areas of the website, you can avoid the hassle of repeatedly entering the same data.
In short, cookies make it easier to browse websites which require manual data input.
Please be advised that enabling cookies is recommended for the best user experience and full site functionality. Nonetheless, cookies can be disabled via your browser settings, if you wish, or by visiting here:
We offer very high security against loss, misuse and unauthorized access to your personal data and payment details. PINS App keeps all your personal information in the device secure password management system (keychain for iOS, user preferences for Android). Processing and data transfer between PINS App and our server is secured using Transport Layer Security (TLS) protocol. Processing and data transfer between your web browser and our server is secured using 128 b Secure Sockets Layer (SSL).
14 Links to third party websites
15 Use by children
Where our services are provided to a child and consent is relied on as the basis for the lawful processing of his or her data, consent must be given or authorised by a person with parental responsibility for the child. This requirement applies to children under the age of 16 (unless the national law provides for a lower age limit).
16 Call recording
We may record call with you, but we will notify you on recording prior the call. Call is recored based on legitimate interest for quality control and contract fulfillment (incl. dispute resolution) purposes
Call records for quality control purposes are stored for 6 (six) month, in its turn call records for contract fulfillment (incl., dispute resolution) purposes are stored for 3 (three) years or longer until dispute resolution (if dispute is commenced but not solved within 3 years period).