You can collect PINS at Lux Express ticket store luxexpress.eu until 15.08.2020 (inclusive).
You can spend your PINS for Lux Express travel vouchers until 31.10.2020 (inclusive).
Your previously purchased but unused travel vouchers will be still active until the expiration date shown on the voucher even if it is after October 31, 2020.
Tickets purchased on board or from the coach station do not give a PINS discount. Only tickets purchased from Lux Express sales office or ticket store luxexpress.eu provides PINS members with their corresponding discount level.
Yes, your current PINS level will remain the same until 31.12.2020. When purchasing Lux Express tickets from luxexpress.eu, use your PINS card number as before to apply for a discount. Lux Express will inform you about the changes in the customer loyalty program on 30.11.2020 at the latest.
Yes, you can submit a retro claim to PINS Member service for the purchases that were made at Lux Express until 15.08.2020 (inclusive). Retro claims for the purchases made after this date won’t be accepted.
From now on, Lux Express coaches can only be entered on the basis of an electronic or paper ticket.
All PINS collected at PINS partners are valid for 3 years (except for airBaltic Club Executive and VIP status card owners). If PINS are not spent within these 3 years from the accrual date, they expire irreversibly.
Your PINS card will still be valid to collect PINS and digital stamps for airBaltic flights and other travel partners in PINS program. If you wish, you will have a chance to download the new design of PINS card digitally to your mobile phone Wallet or use PINS mobile app.
Your existing PINS account will remain active and you will be able to continue collecting PINS for airBaltic flights, hotel bookings and other travel services, and exchange them for attractive travel rewards.
You will be able to login to your account at pins.co and airbalticclub.com website as well as in PINS mobile app.
Your existing PINS account will remain active and you will be able to continue using PINS mobile app as before.
PINS loyalty program is set for a change to become the largest airline loyalty program for travelers in Baltics, thus changing the focus on more airline-related benefits and rewards that are already available for airBaltic Club members.
Your remaining PINS balance will stay in your airBaltic Club PINS account even after 30 September 2020, and you will be able to spend them in airBaltic Club PINS Rewards shop for airBaltic rewards such as flights, gift cards and various travel vouchers.