“Air Baltic Corporation” AS takes care of the privacy of the data subjects and the protection of their personal data, observes the data subjects’ right to the lawfulness of the processing of personal data in accordance with the requirements of applicable EU and local laws in the field of privacy and data processing.
2 Data controller
3 Purposes of processing your personal data and legal basis for processing
The legal basis for use of such personal data by airBaltic Club is to interact and engage with you when we:
Submission of certain personal data is necessary for the purpose of identifying you, registering you in the airBaltic Club Program and creating your Member Account so that you could receive all services provided by airBaltic Club. It is not possible to become a member of airBaltic Club Program without providing personal data that allows your identification and the creation of your airBaltic Club Account. You are informed, which personal data is mandatory, when airBaltic Club requests such personal data from you.
The personal data you submit to the airBaltic Club website or the airBaltic Club App will be treated with utmost care and respect. airBaltic Club will use it to ensure operation of website or airBaltic Club App, to fulfill our obligations during the handling and administration of accrual and redemption of PINS points, to ensure your participation in airBaltic Club Program.
We may process your personal data as required for the purposes of marketing (informing on similar services based on legitimate interest, providing you with rights to object and sending any other commercial communication and offers (including third party offers), based on your consent), correctly identifying you, properly supplying services or goods to you, responding to your inquiries or contacting you, for proper operation of airBaltic Club Program, system testing, maintenance and development, customer relations and surveying.
We may process your data in case of reorganization, mergers or divisions, different acquisitions and/or transfer of liabilities, business and assets in full of partially, as well as within different legal proceedings, for example, legal protection proceeding, liquidation, insolvency proceeding. Additionally, in case of reorganization and/or acquisition and transfer of assets, liabilities and business, before such transaction client data base may be processed (accordingly, your personal data therein) with purpose to get acquainted with business transaction content and to evaluate its value. In any such case we will assess necessary scope of personal data with due care and will reduce personal data processing as much as possible to achieve the purpose and ensure appropriate protection of personal data, as well as conclusion of appropriate agreement with partner. We will inform you in cases if any of such transaction may impact our liabilities towards you or may involve transfer of your personal data to another company. Such processing may be based on law (for example, Commercial law) and legitimate interest.
4 Disclosure of personal data to third parties
For the above purposes, and subject to the airBaltic Club products or services that you have chosen within the airBaltic Club Program, we may disclose and transfer your personal data within the EU to our employees, airBaltic Club group companies or airBaltic Club Partners that provide the goods or services within the airBaltic Club Program or data processing companies working on airBaltic Club behalf.
In particular, we may disclose your personal data to:
The Google Analytics tool provided by Google Inc. (a US company) has access to statistical data collected by that tool on airBaltic Club website or airBaltic Club App. Google Inc. has informed that they are relying on Standard Contractual Clauses to ensure that data subject rights are protected, when and if transferred to USA. Contractual obligations to ensure privacy are also applied to this provider, which you may read here: www.google.com.
We may disclose your data to marketing service providers, for example, companies which provide consultations on marketing, IT solutions for marketing needs, service providers, which ensures solution for sending newsletters, offers and information (Mailchimp service provider, Rocket Science Group LLC service provider, which data centres are located outside European Union in United States of America, information on privacy protection measures are available at: https://mailchimp.com/legal/privacy/.
5 Profiling and website browsing statistics
We may compile data on the usage, traffic volumes, transactions and other related statistics of airBaltic Club website and airBaltic Club App and we may process and analyse such data. We may also acquire such data on aggregate levels from reputable third parties or disclose such data to them. However, such data is not assigned to any particular person, nor shall it be de-compiled or reduced to personal data or other information regarding any particular person.
airBaltic Club collects this data by using an automated tool called Google Analytics. This allows airBaltic Club to record and analyse how visitors use the website. You can learn more about how Google Analytics works and the information it allows us to collect and analyse here - support.google.com.
You may at any time disable collection of your data by Google Analytics, as described here - tools.google.com.
6 Surveys and profiling
Taking into account that it is important for us that you receive the service and loyalty program in a good quality, we may conduct surveys from time to time in order to understand how satisfied you are with our service, loyalty program and service of our loyalty program partners, as well as surveys, in which we may ask you different questions in order to understand your interests and needs.
The participation in surveys are always voluntary. You have always rights to change your mind if you do not want to participate in the surveys.
We may receive your data from surveys you participate. We may conduct surveys by ourselves or survey results may be shared with us by our partners. However, if partner is going to share the survey results with us, we are requesting partner to obtain your consent or to inform you if the sharing is based on legitimate interest. It is important for us that you are informed and in control of how your data are processed and shared concerning surveys.
Surveys’ data results we may use for profiling purposes based on your consent or legitimate interest. The survey results may help us to understand in what areas and offers you might be interested in, as well as to understand your needs - thus improving our loyalty program and make it more interesting and suitable for you. Beside mentioned, you may receive direct marketing communication from us based on the answers you have provided in a survey. In such a way we want you to know about great offers and opportunities which might be interesting and suitable for you.
Nevertheless, please, be informed that you have always rights to withdrawn any consent you have given, as well as to object when processing is based on legitimate interest. If you do not want that survey results are stored or otherwise profiled and processed by us, please, let us know, by writing message to the following contacts available at our website: www.pinsforme.com/contact-us
7 Direct marketing communications
In order to present offers and services that we believe are of particular interest to you, airBaltic Club may use your personal data, such as geographic location data (only for airBaltic Club APP), date of birth, language, gender and your contact information, survey data (if you have agreed to participate in a surveys), for marketing and communication purposes. You can opt out or withdrawal consent from receiving these marketing communications at any time.
airBaltic Club will provide you information about activities, offers and news regarding the use of airBaltic Club Program, including offers of airBaltic Club Partners, if you have consented on receiving such offers or if we are entitled to provide you with such offers, based on legitimate interest.
8 The categories of data
airBaltic Club may collect and process the following information:
8.1. Basic information about the member
8.2. airBaltic Club membership information
8.3. airBaltic Club card usage information
8.4. Marketing and communications data
8.5. Survey data
Personal data you have provided within the survey. This may include your opinions, information about your family, household, education, employments, habits, needs, grocery shopping, insurance, financial institutions, mobile service providers, vehicles, your interests, hobbies and other information you have provided within the survey.
9 Access to information
You have a right to request a confirmation from us to whether or not your data is being processed, where and for what purpose. We will provide a copy of the personal data, free of charge, in an electronic format.
We will provide all personal data concerning you, which you have provided to airBaltic Club, in a structured, commonly used and machine-readable format and you can transmit those data to another loyalty company without hindrance from airBaltic Club to which the personal data have been provided.
10 Information correction and deletion
11 Other rights
You may exercise your rights in line with the requirements of applicable EU and local laws.
Cookies are small text files sent from a web server (such as that of www.pinsforme.com) to your browser whenever you visit a website. They are either saved or rejected, depending on your browser settings.
Saved cookies allow servers to identify your computer. This means that during return visits and when using password-protected areas of the website, you can avoid the hassle of repeatedly entering the same data.
In short, cookies make it easier to browse websites which require manual data input.
Please be advised that enabling cookies is recommended for the best user experience and full site functionality. Nonetheless, cookies can be disabled via your browser settings, if you wish, or by visiting here:
We offer very high security against loss, misuse and unauthorized access to your personal data and payment details. airBaltic Club App keeps all your personal information in the device secure password management system (keychain for iOS, user preferences for Android). Processing and data transfer between airBaltic Club App and our server is secured using Transport Layer Security (TLS) protocol. Processing and data transfer between your web browser and our server is secured using 128 b Secure Sockets Layer (SSL).
14 Links to third party websites
15 Use by children
Where our services are provided to a child and consent is relied on as the basis for the lawful processing of his or her data, consent must be given or authorised by a person with parental responsibility for the child. This requirement applies to children under the age of 16 (unless the national law provides for a lower age limit). When your legal guardian is giving consent on registering your membership with airbaltic Club Program, we may ask your legal guardian to identify themselves by entering name and surname during registration process. We store such data for period of time as long as your membership is active, because we should be able to prove that your legal guardian consented to registering of your member account and consented to your participation in airBaltic Club Program.