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Help & Support

Program benefits

PINS points expiry

All collected PINS points are valid for 3 years (except for Executive and VIP membership level holders). If collected PINS are not spent within validity period of 3 years, they expire irreversibly on the day they were collected 3 years ago.

Register a child

To register your child in the program, he/she needs to be at least 2 years old.

PINS points transfer between accounts

It is not possible to transfer PINS points to another account, but you can create Friends and Family Account, where you can connect up to 8 accounts to collect and spend PINS together with your friends and family members.